In the odd case that you do not love your Ninad’s Pottery products, here is our policy on returns:
1. Products that are eligible for a return, can be returned within 10 days of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.
2. In the unlikely event that your merchandise arrives damaged, you should email or Whatsapp (Number: 9225633029) us a photo of the damaged product with the Bar Code within 48 hours of receiving your order.
3. Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are “Final Sale.” Please make it a point to understand which products are eligible for returns before purchasing.
4. The Ninad’s Pottery Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed-upon time.
5. Once your return has been authorized, we’d be happy to process your refund. You can choose to receive a refund in the form of store credit, which will reflect in your Ninad’s Pottery account within 24 working hours from when the product is picked up by our courier partner. However, if you’d like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund after we receive the item and it has gone through the necessary quality checks.
6. We aim to process all returns within one (1) week. If you have any questions about your return, feel free to reach out to the Ninad’s Pottery Care team at firstname.lastname@example.org OR email@example.com.
7. All returns are subject to the discretion of Ninad’s Pottery. But we’re a friendly bunch 🙂
For any other questions or clarifications, please reach out to the Ninad’s Pottery Care team at firstname.lastname@example.org Or email@example.com